Content Status
Lorianne avatar
Written by Lorianne
Updated over a week ago

To help you manage any internal work connected to incoming reviews and Q&As, all content pieces have a content status.

Content status can be changed for any review or Q&A both from the REVIEWS page and the PRODUCT DASHBOARD view for any product.

By default, each review or Q&A is marked as an Open Ticket.

Additional statuses can be seen in the Status filter drop down of the REVIEWS page search bar.

Content status definitions:

  • Open ticket: The default status. Similar to Investigating, this marks a review or question that’s not yet resolved.

  • Investigating: Used to mark a review or Q&A as one you’re investigating and will return to.

  • Resolved: Used to mark a review or Q&A as one you’ve responded to and consider closed.

  • Can’t resolve: Used to mark a review that has been investigated but cannot be resolved to the customer’s satisfaction.

  • Refunded: Used to mark a review that resulted in a customer refund.

  • Replied: For a product Q&A XREF (or review if applicable), this status indicates that a public reply has been posted.

  • Unreplied: Marks a product Q&A (or review if applicable) that has not yet received a reply.

  • Other: Used when none of the above status apply.

To change the status of a review or Q&A, first expand the content details by clicking the arrow at the right. Below the review or Q&A text, change the status in the first field on the left as desired.

When statuses are assigned, you can use them to filter content searches on the REVIEWS page.

Did this answer your question?