To help you manage any internal work connected to incoming reviews and Q&As, all content pieces have a content status.
Content status can be changed for any review or Q&A both from the REVIEWS page and the PRODUCT DASHBOARD view for any product.
By default, each review or Q&A is marked as an Open Ticket.
Additional statuses can be seen in the Status filter drop down of the REVIEWS page search bar.
Content status definitions:
Open ticket: The default status. Similar to Investigating, this marks a review or question that’s not yet resolved.
Investigating: Used to mark a review or Q&A as one you’re investigating and will return to.
Resolved: Used to mark a review or Q&A as one you’ve responded to and consider closed.
Can’t resolve: Used to mark a review that has been investigated but cannot be resolved to the customer’s satisfaction.
Refunded: Used to mark a review that resulted in a customer refund.
Replied: For a product Q&A XREF (or review if applicable), this status indicates that a public reply has been posted.
Unreplied: Marks a product Q&A (or review if applicable) that has not yet received a reply.
Other: Used when none of the above status apply.
To change the status of a review or Q&A, first expand the content details by clicking the arrow at the right. Below the review or Q&A text, change the status in the first field on the left as desired.
When statuses are assigned, you can use them to filter content searches on the REVIEWS page.