Content (both reviews and Q&As) can be viewed and managed in two places:
From the REVIEWS page.
On the PRODUCT DASHBOARD for any given product in your account.
First, let’s take a look at this from the REVIEWS page.
*Numbers in the following list correspond to the numbers on the screenshot above.
1. Click REVIEWS in the top banner to take you to the REVIEWS page. This page lists all content (reviews and Q&As) for all products assigned to a user.
2. Filter reviews by:
Period - select any time period. Please keep in mind that the default setup is by latest reviews.
Rating - Positive / Negative.
Status - filter by review status (e.g. You need to see reviews for products that were marked as "Investigating" in the last 7 days)
Type - filter by Reviews or Questions.
Retail - filter by Retail Site.
Brand - Filter by either a competitor or a list of your own brands.
3. Click on VIEW IT to expand the review box. Right below the name of the product we have a few signals that will help spot troublesome trends.
Last 5 Reviews - will help determine a downward trend of a specific product if all 5 latest reviews are showing up as negative.
Last 30 Days - quick overview of the review distribution in the last 30 days.
Reviews/day - reviews/day average in the last 30 days
NPS - Net Promoter Score fluctuations as compared to the previous period. For example in the screenshot above we can see that the NPS went down by 21% in the last 30 days.
Sentiment Score & Magnitude - Score of the sentiment ranges between -1.0 (negative) and 1.0 (positive) and corresponds to the overall emotional leaning of the text. Magnitude indicates the overall strength of emotion (both positive and negative) within the given text, between 0.0 and infinity. Unlike score, magnitude is not normalized; each expression of emotion within the text (both positive and negative) contributes to the text's magnitude (so longer text content may have greater magnitude).
4. Additional review management functions in order:
Status - In addition to "Reply Posted", a user can apply a certain Status to each review, either to come back to it later (filter by status) or to add extra description to each review. One use case is to then run a report to determine how many reviews are still outstanding (Reports Page>Export .CSV Totals).
View Details - takes you directly to a source of the review; this is where you would post a response.
Reply Posted? - once a response has been posted, a user would check this box to mark it as complete.
Internal Comments - these comments are for internal communication only; usually a user would copy and paste the response with his/her initials.
Email Icon - gives you an ability to forward this review directly from the dashboard by providing an email address in "Sent To". See an example below:
Next, let’s take a look at this from the PRODUCT DASHBOARD view.
Either from the PRODUCTS page, or REVIEW page, click the name of a product. That takes you to this view, known as your PRODUCT DASHBOARD.
*Numbers in the following list correspond to the numbers on the screenshot above.
1. The All Reviews tab is set as a default and generates composite scores and totals in the table on the right for all retailer URLs added to this product. You can also click on individual retailer sites to filter reviews and the summary stats on the right to a specific retailer.
2. Click the EDIT icon by the product name to modify product details (SKU, BRAND, NAME, TAG/MODEL, CATEGORY).
3. All content for this product can be filtered using the search bar for further analysis. Reviews and Q&As can be filtered by Date (default is by newest), Replied (if someone posted a response) and Rating.
4. Individual content details are provided for each review and Q&A including: Date, Reviewer's Name, Rating and other attributes, such as if it is a Verified Purchase, Style, Size, Price and so on.
Sentiment Score & Magnitude - Score of the sentiment ranges between -1.0 (negative) and 1.0 (positive) and corresponds to the overall emotional leaning of the text. Magnitude indicates the overall strength of emotion (both positive and negative) within the given text, between 0.0 and infinity. Unlike score, magnitude is not normalized; each expression of emotion within the text (both positive and negative) contributes to the text's magnitude (so longer text content may have greater magnitude).
5. Additional review and Q&A management functions include:
Status - In addition to "Reply Posted", a user can apply a certain Status to each review, either to come back to it later (filter by status) or to add extra description to each review. One use case is to then run a report to determine how many reviews are still outstanding (Reports Page>Export .CSV Totals).
View Details - takes you directly to a source of the review; this is where you would post a response.
Reply Posted? - once a response has been posted, a user would check this box to mark it as complete.
Internal Comments - these comments are for internal communication only; usually a user would copy and paste the response with his/her initials.
Email Icon - gives you an ability to forward this review directly from the dashboard by providing an email address in "Sent To". See an example below:
6. Inactive reviews are review content pieced the retailer has removed from product listing. Inactive reviews are still visible within your REVIEWS.ai account since they have been previously discovered and saved for you.
These reviews are no longer accounted for in any of the calculations such as NPS, Reports, Totals. These reviews can still be exported via Reports>Graphs & Charts (CSV Reviews). Within the export you will now see a column "Review Status" that will identify these reviews as inactive.