There are two types of users within REVIEWS.ai.

The Admin user is set up by the REVIEWS.ai team as part of the initial account set up process.

There is only one Admin user per REVIEWS.ai account.

The Admin User has full visibility to all products and users within their REVIEWS.ai account.

The Admin user has visibility to the USERS tab in the top navigation, which includes the following pages:

Manage Users

Read this article to learn how to view and search all existing users, add new users, edit user details, remove users and email user login credentials.

Statistics

Read this article to learn how to view and search all existing users, add new users, edit user details, remove users and email user login credentials.

Activity

Read this article to learn how to view and search all existing users, add new users, edit user details, remove users and email user login credentials.

Standard Users are added to a REVIEWS.ai account by the Admin User.

Unlimited Standard Users can be added to a REVIEWS.ai account by the Admin User. (Hooray for no added costs for additional users! 🎉)

The Admin User sets access rights for each Standard User either when adding a new user or editing an existing user’s account details. There are two primary levels of access for Standard Users:

Product Management: The Standard User has granted access to add, edit and delete products and apps to the REVIEWS.ai account.

View Only: The Standard User has granted access to view all products and reports within REVIEWS.ai, but cannot add, edit or delete products.

Standard Users have viewing access only to the brands granted to them by the Admin User, and products they have added, if they have Product Management rights.

When a Standard User with Product Management rights adds a new product, it is visible to all other users with access to that brand.

Standard Users do not have access to the USERS tab.